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At PrismRoute™, we offer comprehensive after-sales support to keep your systems secure, optimized, and running smoothly. Our maintenance plans are available for both new and existing clients, ensuring reliable IT performance. New clients may need minor adjustments to align with our standards. We also offer a 30% discount on services for companies that commit to a two-year contract (excluding materials and hardware).

PrismRoute Help + 

Forms:

Choose the form you need to fill out:

PrismCare Basic

PrismCare Basic
Our maintenance service ensures your systems stay updated and functional with regular updates and prompt issue resolution.

Key Features:

  • Firmware updates every 10 days to maintain optimal performance.

  • System checks and minor issue resolutions, completed within 30 minutes.

  • Enjoy a 20% discount on additional services outside the maintenance scope.

Commitment:
PrismCare Basic is a flexible, pay-as-you-go service with no long-term commitments. Continue using it as needed, without any obligations.

PrismCare On-Demand

PrismCare On-Demand
Our monitoring service ensures proactive system management, detecting and resolving issues before they impact your business operations.

Key Features:

  • Automated system checks to maintain continuous functionality.

  • Routine software and hardware updates to enhance performance.

  • Instant detection and resolution of incidents to minimize downtime.

  • First 10 working hours included each month, with a 30% discount on additional hours.

Commitment:
PrismCare On-Demand is a flexible, pay-as-you-go service with no long-term commitment. Use it as needed, with the freedom to adjust or stop at any time.

PrismCare Pro+

PrismCare Pro+
Support Plus delivers comprehensive, round-the-clock assistance with a combination of automated monitoring and expert human oversight, ensuring maximum reliability and peace of mind.

Key Features:

  • 24/7 automated monitoring, enhanced by live personnel oversight for rapid issue detection and resolution.

  • Unlimited support hours included at no additional cost.

  • Equipment purchased through PrismRoute™ is covered under warranty, guaranteeing seamless operation.

  • Emergency call notifications (e.g., 911 or 999) sent to designated contacts via call and text for added safety.

Commitment:
PrismCare Pro+ requires a 90-day advance notice for cancellation to ensure a seamless transition and continuity of service.

PrismCare Tailored

At PrismRoute™, we recognize that every business is unique. Beyond our standard maintenance packages, PrismCare Tailored provides customized solutions designed specifically for your systems’ needs. Whether it’s supporting specialized hardware, configuring unique setups, or addressing custom requirements, our team ensures your systems are optimized to their fullest potential.

Why Choose PrismCare Tailored?

  • Flexibility to address non-standard setups and configurations.

  • Personalized support for complex or bespoke systems.

  • Peace of mind knowing your unique business requirements are met.

Note: While we ensure your systems function perfectly, PrismRoute™ is not a physical security company. For example, we do not monitor cameras for theft or incidents but do offer emergency notifications for calls made to 911 or 999 via our phone systems.

Why Choose PrismCare?

PrismCare is more than just a maintenance service; it’s a partnership built on trust, flexibility, and innovation. Whether you choose our Basic, On-Demand, or Tailored services, you benefit from:

  • Proactive Maintenance: Stay ahead of potential issues with regular updates and monitoring.

  • Scalable Solutions: From small businesses to large enterprises, our plans grow with you.

  • Commitment to Excellence: All our services are designed to ensure optimal performance, security, and efficiency.

FIND THE PERFECT PLAN FOR YOU!

Find One That Works For You

  • PrismCare On-Demand

    599$
    Every month
    +$250 Physical Inspections
    Our monitoring service ensures proactive system management, detecting and resolving issues before they impact your business operations. Available in King County, WA for flexible, on-demand support.
    Valid for 12 months
    • Automated system checks for continuous functionality
    • Regular software & hardware updates for peak performance
    • Instant issue detection and resolution to prevent downtime
    • Up to 20 active devices supported
    • 10 free hours of support included each month
    • 30% discount on extra hours

  • PrismCare Pro+

    2,500$
    Every month
    +$1,000 Physical Inspection
    PrismCare Pro+ offers 24/7 automated monitoring, expert oversight, unlimited support, firmware updates, temporary equipment, and emergency notifications. Available in King County, WA.
    Valid for 12 months
    • 24/7 automated monitoring with live oversight
    • Unlimited support hours at no extra cost
    • Warranty for equipment purchased through PrismRoute™
    • Emergency notifications via call/text
    • Firmware updates and changes included
    • Temporary equipment provided if needed
    • Supports up to 50 active devices, 50 computers, 50 phones

  • PrismCare Basic

    199$
    Every month
    Our service keeps your systems updated with regular updates and prompt issue resolution. Up to 7-9 Active Devices Max 14 Router & Switch Ports For premises <2,000 sqft Available in WA, King County
     
    • Firmware updates every 10 days for optimal performance.
    • Quick, 30-60 minute fixes to minimize system downtime.
    • Get 1 hour of free support every month – no charge!
    • Save 20% on additional services beyond basic maintenance.
    • Pay-as-you-go flexibility – no long-term contracts.
    • Enhanced security with VPN access options available.

  • PrismCare Tailored

    10$
    Every month
    +$2,500 Inspections and Site Analysis
    PrismCare Tailored offers custom solutions to optimize your systems, supporting specialized hardware, unique setups, and addressing custom needs. Flexible service to meet your business requirements
    Valid for 12 months
    • Custom Solutions: Tailored to meet your unique system needs.
    • Personalized Support: Expert support for specialized hardwar
    • Flexible Configurations: Adaptable to any non-standard setup
    • Emergency Notifications: Notifications for 911/999 calls
    • System Optimization: Ensure your systems are fully optimized
    • 24/7 Monitoring:Continuous network monitoring by (CSOC)
    • Cybersecurity Oversight: Proactive management and analysis

Transparency & Compliance

At PrismRoute™, we are committed to upholding the highest standards of service by ensuring that all systems comply with proper licensing and software regulations. This dedication ensures optimal performance, enhanced security, and peace of mind for our valued clients.

For more information about our services or to request a customized plan, feel free to schedule a consultation today.

Questionnaire (New customer)

At PrismRoute, we value communication and efficiency. Our forms make it easy for you to submit your information and get in touch with us. We're here to answer any questions you have and help you find the right solutions for your business. Don't hesitate to fill out our questionnaire and start your journey with PrismRoute today.

Cloud Phone Inquiry

Form Number : V4320 Rev.2023T002.01

Welcome! Please complete the New Client Questionnaire Form to ensure a smooth and accurate setup of your services. Below are some important guidelines to follow when filling out the form:

Important Notes:

  1. Required Fields:

    • Fields marked as "Required" must be completed.

    • Missing or incorrect information may cause delays or failure in processing your request.

  2. Number Fields:

    • Please double-check all numbers entered (e.g., phone numbers, account numbers, etc.) to ensure accuracy.

  3. Porting Your Existing Phone Number:

    • If you already have a phone number and wish to continue using it, select "Yes" for the porting option.

    • Some service providers have different porting processes. You must inform your current provider that you wish to port your number. They may provide a PIN or required information for the process.

    • If your provider does not require a PIN, simply proceed without it.

  4. 911 Emergency Services:

    • Ensure that the correct address and contact person are provided.

    • Incorrect or mistaken 911 calls may result in a $120 fine.

    • Intentional misuse of 911 services, including providing false addresses, may result in a $250 fine, service termination, and potential legal action.

Please review your responses carefully before submitting the form. If you have any questions, feel free to contact us.

An authorized person is someone legally empowered to act on behalf  of the company or organization.

This email receives critical and private information and cannot be changed without formal procedures.

Please provide a cellphone number.

The alternative email can be a non-cell phone number.

Alternative email and phone number should not be the same as the main email and main phone number.

To enable SMS and activate E911, we require a form of verification. Occasionally, we may also need to verify our customers for additional security. If necessary, we will request further information from you. Please upload your Driving

If necessary, we will ask you to send additional information.

DO NOT UPLOAD YOUR SOCIAL SECURITY CARD OR ANY OTHER DOCUMENTS CONTAINING YOUR SSN

We will not share your IDs or any of your information with third parties. Please read our Privacy Policy for more details.

Company name

Country of Residence

If this is a business, please provide the company's address. The address must match the information on your ID or the company's records.

Are there any exceptions for working on certain working days?

Working on Weekends?
Yes
No
Are you porting number(s)?
Yes
No

Please check if you have one or more numbers that you want to port from another provider or carrier to Prismroute.

Address on file (the same):
Yes
No (PleaseProvide):
Do you prefer to have different CNAM?
No
Yes

Please sign. You may also upload an image of your signature.

PrismRoute™ Forms - 10DLC

Form Number: V4343 Rev.2023-C001.009

Note: All information is transmitted securely, with additional layers of protection applied to certain fields to ensure your data remains safe. Please refer to our Privacy Policy for more details.

(Fields will be displayed based on your selections.)

For the best experience, we recommend filling out the forms on a desktop.

10DLC stands for 10-Digit Long Code. It is a messaging system designed specifically for businesses to send Application-to-Person (A2P) text messages using a standard 10-digit phone number, similar to those used for personal communication.

Key Features of 10DLC:

  • Local Presence: 10DLC allows businesses to use a local number, providing a more personal touch and increasing trust with customers.

  • High Throughput: Unlike traditional long codes, which are limited in terms of message volume, 10DLC supports higher throughput, making it more suitable for business communications.

  • Regulation and Compliance: 10DLC is regulated by mobile carriers, requiring businesses to register their messaging campaigns. This ensures compliance with anti-spam regulations and helps protect consumers from unwanted or fraudulent messages.

When is 10DLC Mandatory?

10DLC became mandatory in the U.S. as of March 2021. All businesses that use long codes to send A2P messages must register their numbers and campaigns through the 10DLC system. Unregistered numbers or campaigns may face increased message filtering, delays, or even fines from carriers.

For businesses, transitioning to 10DLC is crucial to ensure that their messages are delivered efficiently and remain compliant with carrier requirements.

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Before you begin, please gather the messaging-enabled numbers you've already purchased from PrismRoute™ that you wish to assign to the campaign you're creating.

Please be aware that carriers and DCA (Direct Connect Aggregator) have implemented additional vetting checks for Brands and Campaigns to support ongoing efforts against fraudulent or SPAM-related messaging.

Messaging-enabled numbers will not be able to send or receive messages until the 10DLC registration is complete. Please Read our Terms and conditions- Privacy notice.

This service is available only in the United States and Canada.

🔴 This form is secure.

While all PrismRoute™ records are stored encrypted on the disk of our database machines, we take additional precautions for sensitive data, such as Personally Identifiable Information (PII). Our policy includes adding an extra layer of protection to this data at the application level, ensuring enhanced security.

Please note that we cannot assist you unless you accept the terms and conditions.

Check Payment Authorization Form

Form Number : CL900 Rev:2025CL001.001

Important Notice: Please Read


Note: All information is transmitted securely, with additional layers of protection applied to certain fields to ensure your data remains safe. Please refer to our Privacy Policy for more details.

(Fields will be displayed based on your selections.)

For the best experience, we recommend filling out the forms on a desktop.

This form is separate from your account and is designed for clients who send checks for their invoices instead of using online payment tools.

Only checks from US banks are accepted.

We also accept money orders if this form is filled out.

Please note:

  • We do not accept cash at our office locations or keep cash on-site.

  • All checks should be made payable to Prismroute.

  • In the memo section, you can write the invoice number, but please do not write it in the specified field on the form.

  • Ensure you input your account number correctly. You can find it on your invoice or by contacting us at crm@prismroute.com.

  • You should fill out this form whether you are logged in or not.

  • Fields marked with a lock icon (🔒) are secured with an additional layer of protection to safeguard Personally Identifiable Information (PII) such as addresses, account information, and bank details.

  • All checks should be sent to our Administration Office. Please do not send checks to other locations.

  • All information on this form is secured.(Read the Privacy Notice)

  • Please send check to this address:


    610 Market Street, Ste 104 Kirkland, WA 98033

___________________________________________________________________

1-Fillers' Information


Enter your account number (choose the first part and enter the remaining digits).

Choose the first part of your account number as shown on your bill, invoice, or agreement.

Enter your account number (choose the first part and enter the remaining digits).

Get Remote Support with TeamViewer

To download the TeamViewer app (the app for remote help provided by PrismRoute staff), please use the link below. Before proceeding, non-customers must first fill out the consent form available under the Help+ menu. Non-customers are eligible for a one-time, 15-minute troubleshooting session for free, subject to staff selection and availability. Please note that PrismRoute staff will determine whether the issue can be addressed, and we are not obligated to provide further support for non-customers.

nstructions for Remote Support:
Our staff will contact you via text message from +1 844 6000 548 or through WhatsApp using the same number. Please follow these steps:

  1. Download the App: Use the provided link to automatically download the TeamViewer app based on your operating system.

  2. Read the Required Information: Click the link sent by the staff to review the necessary details before starting the session.

  3. Do Not Share: Keep the link and instructions private. Do not share them with anyone else.

  4. Review the Consent Form: Before beginning the session, ensure you have read and agreed to the consent form.

We look forward to assisting you!

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