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Welcome to

PrismRoute™ Help+

A continuously updated resource where you can explore guides, tips, and learning materials on networks, apps, IT solutions, and our full range of PrismRoute™ services

Welcome to the Help+

Video Page

Here, clients and visitors can access helpful tutorial videos designed to make using our services simple and effective. This section focuses on 3CX and includes easy-to-understand explanations of Voice over IP (VoIP) and cloud phone systems, followed by step-by-step guides on using the 3CX apps. Members may also enjoy access to additional, exclusive videos. More topics will be added on a separate page in the coming months. Soon, we’ll launch our sharing program, where anyone can create and upload training videos through their own channels to help others. Our official policy and terms for this program will be published shortly.

3CX logo grey_background.png

3CX is a powerful and flexible communications platform that’s fully compatible with most major CRM systems, including HubSpot, Salesforce, Zoho, and more. Its seamless CRM integration allows businesses to automatically log calls, access customer records in real time, and streamline workflows directly within their CRM interface. While we support and offer various PBX solutions tailored to client needs, we confidently recommend 3CX as the most reliable and cost-effective system. With features like mobile and desktop apps, live chat, video conferencing, call recording, and advanced call routing, 3CX provides an all-in-one unified communications experience that’s scalable, secure, and ideal for modern businesses

What is VoIP?
Understanding the Shift to Modern Phone Systems

Learn what Voice over IP (VoIP) means, how it works, and why so many businesses are replacing traditional phone systems with 3CX. This video explains the benefits of cost savings, scalability, and smarter features.

3CX Introduction
Welcome Email &
Extension Details

Your 3CX journey starts with the welcome email. In this session, we show you how to log in, review your extension details, and access the tools you need to begin using your new communication system.

3CX Web App Setup
General Settings
(Part 1)

The 3CX Web App is your hub for managing calls and messages. Part one of this guide walks you through login steps, initial settings, and adjustments that prepare you for efficient everyday use.

3CX Web App Setup
General Settings
(Part 2)

In this continuation, we focus on advanced options within the Web App. You’ll learn how to customize your preferences, refine call handling, and set up features that improve your communication workflow.

3CX Dialer
Calling &Transferring
Made Simple

The 3CX Dialer makes communication quick and professional. This video shows you how to make calls, transfer them smoothly between team members, and manage conversations with greater confidence.

3CX Chat
Secure Messaging &
SSL/TLS at a Glance

Chat is built directly into the 3CX Web App. Here, we demonstrate how to send and receive secure messages and explain how SSL/TLS encryption protects your communication inside the platform.

3CX Meetings &
Advanced Features
(Part 1)

3CX includes powerful tools for collaboration. In this session, learn how to create meetings, share screens, and connect with colleagues or clients through a secure and reliable video platform.

3CX Meetings &
Advanced Features
(Part 2)

The final session explores deeper meeting functions and integrations. We cover scheduling options, advanced collaboration features, and practical ways to make 3CX meetings work for your business needs.

Forms:

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Questionnaire (New customer)

At PrismRoute, we value communication and efficiency. Our forms make it easy for you to submit your information and get in touch with us. We're here to answer any questions you have and help you find the right solutions for your business. Don't hesitate to fill out our questionnaire and start your journey with PrismRoute today.

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Check Payment Authorization Form

Form Number : CL900 Rev:2025CL001.001

Important Notice: Please Read


Note: All information is transmitted securely, with additional layers of protection applied to certain fields to ensure your data remains safe. Please refer to our Privacy Policy for more details.

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This form is separate from your account and is designed for clients who send checks for their invoices instead of using online payment tools.

Only checks from US banks are accepted.

We also accept money orders if this form is filled out.

Please note:

  • We do not accept cash at our office locations or keep cash on-site.

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