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HELP+ Learning Hub

Welcome to our Learning Hub, designed to help you understand and use technology as an end user, not just as an installer.

Here, you'll find video tutorials and guides on various tech tools, starting with the 3CX Web App. We’ll continue adding content on how to use phones, computers, Microsoft Teams, and other telecom and IT-related applications—all in one place.

Stay tuned as we expand this hub with more helpful resources!

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VoIP Basics & 3CX Explained 
🔹 Learn the fundamentals of VoIP technology and how 3CX powers modern business communication. Discover the benefits of cloud-based phone systems and how PrismRoute helps businesses stay connected.

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3CX Welcome Email Explained | How to Use Your Extension & More

🔹 Just received your 3CX Welcome Email? Learn how to set up your extension, use Talk & Meet URLs, configure voicemail, and manage your password for seamless communication.

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3CX Settings - Part 1 | Essential Configurations & Customization
🔹 Get started with 3CX settings! This tutorial covers call routing, user permissions, and basic configurations to optimize your VoIP system for business efficiency.

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3CX Settings - Part 2 | Advanced Configurations & Customization

🔹 Take your 3CX setup to the next level! Learn about advanced configurations, security settings, and system optimizations to enhance call management and VoIP security.

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3CX Dialer | How to Make & Manage Calls Like a Pro

🔹 Master the 3CX Dialer! Learn how to transfer, hold, and conference calls, plus manage call forwarding and voicemail for seamless business communication.

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3CX Chat | Mastering Business Messaging & Team Communication

🔹 Explore 3CX Chat for real-time business messaging, file sharing, and external communication. Learn how to send chat links and talk with clients—even internationally!

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3CX Meet Basic - Part 1 | Beginner's Guide to Video Conferencing

🔹 New to 3CX Meet? This beginner-friendly guide covers how to join, host, and manage video conferences for efficient online meetings.

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3CX Meet Advanced - Part 2 | Pro Tips for Efficient Video Conferencing

🔹 Unlock the best 3CX Meet features—unlimited video calls, screen sharing, whiteboards, PDF collaboration, and webinars for professional business meetings.

Forms:

Choose the form you need to fill out:

Questionnaire (New customer)

At PrismRoute, we value communication and efficiency. Our forms make it easy for you to submit your information and get in touch with us. We're here to answer any questions you have and help you find the right solutions for your business. Don't hesitate to fill out our questionnaire and start your journey with PrismRoute today.

Cloud Phone Inquiry

Form Number : V4320 Rev.2023T002.01

Welcome! Please complete the New Client Questionnaire Form to ensure a smooth and accurate setup of your services. Below are some important guidelines to follow when filling out the form:

Important Notes:

  1. Required Fields:

    • Fields marked as "Required" must be completed.

    • Missing or incorrect information may cause delays or failure in processing your request.

  2. Number Fields:

    • Please double-check all numbers entered (e.g., phone numbers, account numbers, etc.) to ensure accuracy.

  3. Porting Your Existing Phone Number:

    • If you already have a phone number and wish to continue using it, select "Yes" for the porting option.

    • Some service providers have different porting processes. You must inform your current provider that you wish to port your number. They may provide a PIN or required information for the process.

    • If your provider does not require a PIN, simply proceed without it.

  4. 911 Emergency Services:

    • Ensure that the correct address and contact person are provided.

    • Incorrect or mistaken 911 calls may result in a $120 fine.

    • Intentional misuse of 911 services, including providing false addresses, may result in a $250 fine, service termination, and potential legal action.

Please review your responses carefully before submitting the form. If you have any questions, feel free to contact us.

An authorized person is someone legally empowered to act on behalf  of the company or organization.

This email receives critical and private information and cannot be changed without formal procedures.

Please provide a cellphone number.

The alternative email can be a non-cell phone number.

Alternative email and phone number should not be the same as the main email and main phone number.

To enable SMS and activate E911, we require a form of verification. Occasionally, we may also need to verify our customers for additional security. If necessary, we will request further information from you. Please upload your Driving

If necessary, we will ask you to send additional information.

DO NOT UPLOAD YOUR SOCIAL SECURITY CARD OR ANY OTHER DOCUMENTS CONTAINING YOUR SSN

We will not share your IDs or any of your information with third parties. Please read our Privacy Policy for more details.

Company name

Country of Residence

If this is a business, please provide the company's address. The address must match the information on your ID or the company's records.

Are there any exceptions for working on certain working days?

Working on Weekends?
Yes
No
Are you porting number(s)?
Yes
No

Please check if you have one or more numbers that you want to port from another provider or carrier to Prismroute.

Address on file (the same):
Yes
No (PleaseProvide):
Do you prefer to have different CNAM?
No
Yes

Please sign. You may also upload an image of your signature.

PrismRoute™ Forms - 10DLC

Form Number: V4343 Rev.2023-C001.009

Note: All information is transmitted securely, with additional layers of protection applied to certain fields to ensure your data remains safe. Please refer to our Privacy Policy for more details.

(Fields will be displayed based on your selections.)

For the best experience, we recommend filling out the forms on a desktop.

10DLC stands for 10-Digit Long Code. It is a messaging system designed specifically for businesses to send Application-to-Person (A2P) text messages using a standard 10-digit phone number, similar to those used for personal communication.

Key Features of 10DLC:

  • Local Presence: 10DLC allows businesses to use a local number, providing a more personal touch and increasing trust with customers.

  • High Throughput: Unlike traditional long codes, which are limited in terms of message volume, 10DLC supports higher throughput, making it more suitable for business communications.

  • Regulation and Compliance: 10DLC is regulated by mobile carriers, requiring businesses to register their messaging campaigns. This ensures compliance with anti-spam regulations and helps protect consumers from unwanted or fraudulent messages.

When is 10DLC Mandatory?

10DLC became mandatory in the U.S. as of March 2021. All businesses that use long codes to send A2P messages must register their numbers and campaigns through the 10DLC system. Unregistered numbers or campaigns may face increased message filtering, delays, or even fines from carriers.

For businesses, transitioning to 10DLC is crucial to ensure that their messages are delivered efficiently and remain compliant with carrier requirements.

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Before you begin, please gather the messaging-enabled numbers you've already purchased from PrismRoute™ that you wish to assign to the campaign you're creating.

Please be aware that carriers and DCA (Direct Connect Aggregator) have implemented additional vetting checks for Brands and Campaigns to support ongoing efforts against fraudulent or SPAM-related messaging.

Messaging-enabled numbers will not be able to send or receive messages until the 10DLC registration is complete. Please Read our Terms and conditions- Privacy notice.

This service is available only in the United States and Canada.

🔴 This form is secure.

While all PrismRoute™ records are stored encrypted on the disk of our database machines, we take additional precautions for sensitive data, such as Personally Identifiable Information (PII). Our policy includes adding an extra layer of protection to this data at the application level, ensuring enhanced security.

Please note that we cannot assist you unless you accept the terms and conditions.

Check Payment Authorization Form

Form Number : CL900 Rev:2025CL001.001

Important Notice: Please Read


Note: All information is transmitted securely, with additional layers of protection applied to certain fields to ensure your data remains safe. Please refer to our Privacy Policy for more details.

(Fields will be displayed based on your selections.)

For the best experience, we recommend filling out the forms on a desktop.

This form is separate from your account and is designed for clients who send checks for their invoices instead of using online payment tools.

Only checks from US banks are accepted.

We also accept money orders if this form is filled out.

Please note:

  • We do not accept cash at our office locations or keep cash on-site.

  • All checks should be made payable to Prismroute.

  • In the memo section, you can write the invoice number, but please do not write it in the specified field on the form.

  • Ensure you input your account number correctly. You can find it on your invoice or by contacting us at crm@prismroute.com.

  • You should fill out this form whether you are logged in or not.

  • Fields marked with a lock icon (🔒) are secured with an additional layer of protection to safeguard Personally Identifiable Information (PII) such as addresses, account information, and bank details.

  • All checks should be sent to our Administration Office. Please do not send checks to other locations.

  • All information on this form is secured.(Read the Privacy Notice)

  • Please send check to this address:


    610 Market Street, Ste 104 Kirkland, WA 98033

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1-Fillers' Information


Enter your account number (choose the first part and enter the remaining digits).

Choose the first part of your account number as shown on your bill, invoice, or agreement.

Enter your account number (choose the first part and enter the remaining digits).

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