NEW PrismRoute™ SMS Messaging Policy
Effective Date:  April 18, 2025
Rev. 202504TFP650.001

1. Overview

This policy governs all SMS and MMS communications sent by Minerva Enterprise LLC dba PrismRoute™.

Using SMS is not mandatory, and you can stop and restart at any time without affecting our services.

We will continue to contact you through other methods if necessary, and SMS communication is only used to make communication easier. Our messaging practices comply with applicable laws, industry standards, and best practices to prevent unsolicited or unwanted communication.

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Contact Information:
📞 +1 844-600-0548 | +1(425)-505-5152
✉️ legal@prismroute.com | crm@prismroute.com
📍 610 Market Street #104, Kirkland, WA 98033 USA🇺🇸

2. Consent (Opt-In)

We only send messages to users who have provided explicit, verifiable consent for specific, purpose-driven communications. Consent is obtained through one or more of the following methods:

• Online Sign-Up Forms: Users opt-in by checking the box to receive SMS communications when they sign up for services, agree to terms, or subscribe to updates.

• Text-Based Keywords: Users initiate opt-in by texting specific keywords (e.g., “START,” “YES,” or “SUBSCRIBE”) to receive SMS messages related to specific services.

• Verifiable Documentation: Users confirm consent verbally or in writing, such as during customer service interactions or account creation.

Consent Guidelines:

• Clear, Purpose-Specific Consent: Users must be informed of the specific type of messaging they will receive, such as 2FA, security alerts, account notifications, event reminders, and delivery updates.

• No Third-Party or Purchased Lists: We do not use purchased or third-party contact lists to send messages.

• Non-Transferable Consent: Consent is only valid for the services and purposes it was granted for. It cannot be transferred between different services or campaigns.

• Service-Based Messaging: Consent obtained for messaging is tied directly to the services users opt into, and messages are considered necessary for service delivery (e.g., 2FA, security notifications, delivery updates).

3. Services for Messaging

PrismRoute™ sends SMS communications for the following services, and opt-in consent is required for each:

• Account Notifications – Messages related to updates, changes, or issues with user accounts (e.g., login attempts, account settings changes).

• Security Alerts – Notifications about security-related events, such as suspicious logins, potential breaches, and other urgent security measures.

• Two-Factor Authentication (2FA) – One-time passcodes sent to users as part of the authentication process to verify account access and prevent unauthorized use.

• Delivery Notifications – SMS updates for users about their deliveries, including shipping status, delivery windows, and confirmation.

• Event Reminders – SMS reminders for users about upcoming events, appointments, or scheduled services, including event confirmations and reminders.

These services are critical to ensuring seamless user experience and maintaining the security and functionality of accounts, communications, and services with PrismRoute™.

4. Opt-Out (Unsubscribe)

All messages sent by PrismRoute™ will include clear instructions for opting out of future communications. Users may opt-out at any time by replying with any of the following keywords:

• STOP, STOPALL, UNSUBSCRIBE, CANCEL, END, QUIT

Once a user opts out, they will receive a confirmation message, and no further messages will be sent unless new consent is provided for future services.

5. Sender Identification

All messages sent by PrismRoute™ will clearly identify the sender as PrismRoute™ or display an appropriate identifier that clearly associates the message with PrismRoute™ services, unless part of an ongoing conversation where the user initiated the communication.

6. Prohibited Content

We strictly prohibit the sending of any messages that:

• Promote illegal activities (e.g., cannabis, unlicensed pharmaceuticals)

• Contain or promote harassment, hate speech, fraud, or malware

• Advertise age-restricted services (e.g., alcohol, tobacco, gambling) without proper legal and compliance controls

• Employ techniques designed to evade spam filters or mislead recipients (e.g., word obfuscation)

7. Compliance & Enforcement

PrismRoute™ maintains verifiable records of user consent and promptly honors all opt-out requests. We are committed to compliance with all applicable laws, including:

• Telephone Consumer Protection Act (TCPA)

• CTIA Guidelines

• Country-Specific Regulations

Non-compliance with these guidelines can result in the suspension of SMS messaging privileges and further legal action as necessary.

8. Contact & Policy Updates

If you have any questions or need further clarification on this policy, please contact PrismRoute™ at:

• 📞 844-600-0548 | 425-505-5152

• ✉️ legal@prismroute.com

• 📍 610 Market Street #104, Kirkland, WA 98033

This policy is subject to periodic updates. We recommend reviewing this policy regularly for changes that may affect your rights or obligations under this agreement.