
HELP
Maintenance Contract
At PrismRoute™, we provide comprehensive after-sales services to ensure your systems remain efficient, secure, and fully optimized.
Our maintenance agreements are available for both project customers and new clients* seeking a smooth and reliable IT system.
*For new customers, some adjustments may be required to align with our standardizations and protocols tailored to your network or infrastructure.
These changes will be implemented at minimal and reasonable costs. Additionally, companies that opt for a two-year contract will receive a 30% discount on services (excluding materials and hardware).
Our 4 Service Categories
Forms:
Choose the form you need to fill out:
PrismCare Basic
PrismCare Basic
Our maintenance service ensures your systems stay updated and functional with regular updates and prompt issue resolution.
Key Features:
-
Firmware updates every 10 days to maintain optimal performance.
-
System checks and minor issue resolutions, completed within 30 minutes.
-
Enjoy a 20% discount on additional services outside the maintenance scope.
Commitment:
PrismCare Basic is a flexible, pay-as-you-go service with no long-term commitments. Continue using it as needed, without any obligations.
PrismCare On-Demand
PrismCare On-Demand
Our monitoring service ensures proactive system management, detecting and resolving issues before they impact your business operations.
Key Features:
-
Automated system checks to maintain continuous functionality.
-
Routine software and hardware updates to enhance performance.
-
Instant detection and resolution of incidents to minimize downtime.
-
First 20 working hours included each month, with a 50% discount on additional hours.
Commitment:
PrismCare On-Demand is a flexible, pay-as-you-go service with no long-term commitment. Use it as needed, with the freedom to adjust or stop at any time.
PrismCare Pro+
PrismCare Pro+
Support Plus delivers comprehensive, round-the-clock assistance with a combination of automated monitoring and expert human oversight, ensuring maximum reliability and peace of mind.
Key Features:
-
24/7 automated monitoring, enhanced by live personnel oversight for rapid issue detection and resolution.
-
Unlimited support hours included at no additional cost.
-
Equipment purchased through PrismRoute™ is covered under warranty, guaranteeing seamless operation.
-
Emergency call notifications (e.g., 911 or 999) sent to designated contacts via call and text for added safety.
Commitment:
PrismCare Pro+ requires a 90-day advance notice for cancellation to ensure a seamless transition and continuity of service.
PrismCare Tailored
At PrismRoute™, we recognize that every business is unique. Beyond our standard maintenance packages, PrismCare Tailored provides customized solutions designed specifically for your systems’ needs. Whether it’s supporting specialized hardware, configuring unique setups, or addressing custom requirements, our team ensures your systems are optimized to their fullest potential.
Why Choose PrismCare Tailored?
-
Flexibility to address non-standard setups and configurations.
-
Personalized support for complex or bespoke systems.
-
Peace of mind knowing your unique business requirements are met.
Note: While we ensure your systems function perfectly, PrismRoute™ is not a physical security company. For example, we do not monitor cameras for theft or incidents but do offer emergency notifications for calls made to 911 or 999 via our phone systems.
Why Choose PrismCare?
PrismCare is more than just a maintenance service; it’s a partnership built on trust, flexibility, and innovation. Whether you choose our Basic, On-Demand, or Tailored services, you benefit from:
-
Proactive Maintenance: Stay ahead of potential issues with regular updates and monitoring.
-
Scalable Solutions: From small businesses to large enterprises, our plans grow with you.
-
Commitment to Excellence: All our services are designed to ensure optimal performance, security, and efficiency.
Transparency & Compliance
At PrismRoute™, we are committed to upholding the highest standards of service by ensuring that all systems comply with proper licensing and software regulations. This dedication ensures optimal performance, enhanced security, and peace of mind for our valued clients.
For more information about our services or to request a customized plan, feel free to schedule a consultation today.
Questionnaire (New customer)
At PrismRoute, we value communication and efficiency. Our forms make it easy for you to submit your information and get in touch with us. We're here to answer any questions you have and help you find the right solutions for your business. Don't hesitate to fill out our questionnaire and start your journey with PrismRoute today.
Get Remote Support with TeamViewer
To download the TeamViewer app (the app for remote help provided by PrismRoute staff), please use the link below. Before proceeding, non-customers must first fill out the consent form available under the Help+ menu. Non-customers are eligible for a one-time, 15-minute troubleshooting session for free, subject to staff selection and availability. Please note that PrismRoute staff will determine whether the issue can be addressed, and we are not obligated to provide further support for non-customers.
nstructions for Remote Support:
Our staff will contact you via text message from +1 844 6000 548 or through WhatsApp using the same number. Please follow these steps:
-
Download the App: Use the provided link to automatically download the TeamViewer app based on your operating system.
-
Read the Required Information: Click the link sent by the staff to review the necessary details before starting the session.
-
Do Not Share: Keep the link and instructions private. Do not share them with anyone else.
-
Review the Consent Form: Before beginning the session, ensure you have read and agreed to the consent form.
We look forward to assisting you!