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Porting Your Number to PrismRoute™

Easily transfer your existing phone number to our secure cloud phone system.

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What Is Number Porting and Who Can Do It?

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Number porting is the process of moving your existing phone number from your current service provider to a new one, allowing you to keep the same number without interruption. This is commonly done when switching to a new phone system or carrier, such as PrismRoute™, to take advantage of better features or pricing. Porting should be done by the authorized account holder or someone with written permission, as it requires access to account details like the billing address, account number, and sometimes a PIN or recent bill.

Port Your Number to PrismRoute™

Form Number : V7320 Rev.2025TF002.02

  1. Porting Number(s)

Please enter one number per line, like this:


+1212-555-1234

+1425-876-5432

+1(NXX) NXX-XXXX


If you need to port multiple numbers under the same account, please download the Excel (.xlsx) template above, add your numbers, and re-upload the completed file with your request.

This helps us process your port efficiently and avoid delays.

  1. Current Provider Account Information

Current Service Provider

‼️⚠️ Important Notes

  • Most U.S. carriers are required by the FCC to support number porting under the Local Number Portability (LNP) mandate.

  • Some carriers may have specific requirements or limitations; it's advisable to check with your current provider for any porting restrictions.

  • When porting to or from VoIP providers, ensure that your number is eligible and that you have all necessary account information.​

Account type

🔹 Residential

  • Personal phone service for individuals or households

  • Not tied to a business, nonprofit, or government entity

  • Typically billed to a home address

🔹 Commercial / Business

  • Used by businesses, organizations, or government agencies

  • Includes corporations, LLCs, nonprofits, and public sector offices

  • Typically billed to a business address with a company name

Authorized Name on Account

Phone Service Address ( auto complete)

Note: This may be different from your billing address.We are required to collect the physical location where the phone service is used, as registered with your current provider.If you're unsure of the address your provider has on file, please request a Customer Service Record (CSR).

📌 Important: Only one service address is allowed per port request.If you’re porting numbers from multiple locations, please submit a separate order for each.

Address

  1. Other Information

For certain carriers, we may need your SSN to complete the porting process.


Please do not enter it now. If required, we will reach out to request it securely at the appropriate stage.

Please provide the account PIN or passcode associated with your current phone service.

  • It should be 4 to 10 characters (numbers and/or letters).

  • Some carriers, like Dialpad, require you to request a temporary PIN, which is valid for 24–48 hours.

  • If you don’t know your PIN, please contact your current provider to obtain it.

This PIN is often required to authorize your number port.

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