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Forms              & Submissions

Required Forms for Service Application

Forms:

Choose the form you need to fill out:

Access Our Forms and Resources

Welcome to the Required Forms for Services Page
This is your central hub to access and submit all necessary documents for getting started with our services.

This section is designed to streamline the intake process by gathering the essential information we need to deliver services efficiently. Whether you're uploading completed forms, providing specific details, or attaching supporting documents, this page serves as your one-stop destination.

Please take a moment to carefully fill out and submit the required forms. Incomplete submissions may result in delays in processing your request.

If you have any questions or need assistance at any point, our support team is here to help.

Here, you’ll find all the essential forms, including contact forms designed for both members and the general public. Each form is labeled with a number for easy reference (e.g., Form #101), and some menu items marked with an “M” indicate member-only access. You can also find each form based on the form number for quick access.

📝 Please note:

  • Some forms are quick and simple, while others may require more time to complete.

  • For the best experience, we recommend using a laptop or desktop and accessing the site through Chrome, Edge, or Firefox browsers.

  • You can scroll down to view all available fields before starting.

Our mission is to empower the community by providing practical tools such as:

  • Case studies and real-world solutions

  • Tutorials, videos, and user manuals

  • A growing knowledge base of helpful resources

Coming soon: Our member forum — a collaborative space to share insights, ask questions, and grow together.

We're here to support you every step of the way. If you need help, don't hesitate to reach out — our team is always ready to assist.

  • SPEAK WITH AN EXPERT !

    Form Number : C2025 Rev.2025C001.003

    Please choose at least one service you are looking for.
    Schedule an Appointment
    May 2025
    SunMonTueWedThuFriSat
    Week starting Sunday, May 4
    Time zone: Coordinated Universal Time (UTC)Online meeting!
    Wednesday, May 7
    10:00 AM - 11:00 AM
    11:00 AM - 12:00 PM
    12:00 PM - 1:00 PM
    1:00 PM - 2:00 PM

  • Join Our Team – Submit Your Application

    Form Number: C3101 Rev.2023-C001.001

    We do not use your information for advertising, sell it to third parties, or share it outside of our company. The only exception is for identity verification or background checks with government agencies (including Five Eyes countries) if you’ve held government positions in the past.

    By filling out this form, you confirm that you’ve read and accepted our Privacy Policy and Terms & Conditions.

    Personal Information

    We may use this number to send SMS updates. Message & data rates may apply.

    Country
    Have you previously worked directly or indirectly on any U.S. Government or Department of Defense (DoD) projects, contracts, or related services?
    Yes
    No

    Work Preferences & Skills

    For example:

    “I’m a highly motivated and dependable person who enjoys solving problems and supporting others. I adapt quickly to new challenges, communicate well with my team, and take pride in delivering quality work on time.”

    • Company Name

    • Job Title / Career Role

    • Start and End Dates (e.g., Jan 2020 – Mar 2023)

    • A short description of your responsibilities or achievements (optional)

    Example:ABC Corp – Network Engineer – Jan 2020 to Mar 2023Managed infrastructure upgrades and implemented VoIP solutions across multiple sites.

    Are you open to working on a commission-based project?
    Yes
    No
    Maybe / It depends on the project
    Are you interested in a maintenance/support role?
    Yes
    No
    Open to discussion
    Please indicate your area(s) of expertise:
    What is your desired yearly salary (in USD)?
    Are you interested in becoming a PrismRoute representative in your region?
    Yes
    No
    Maybe / I’d like more information

    Let us know if you'd like to represent PrismRoute in your area. This could be a great opportunity to grow with us, bring our services to local businesses, and earn as part of our expanding network.

    Please read our Privacy Policy and Terms & Conditions before submitting your information.


    Please upload your most recent resume so we can better understand your skills, experience, and qualifications. This will help us match you with the most suitable job opportunities at PrismRoute. Accepted formats: PDF, DOC, or DOCX.

  • Cloud Phone System Consultation Form

    Form Number : V4378 Rev:2025V801.001

    Note: All information is transmitted securely, with additional layers of protection applied to certain fields to ensure your data remains safe. Please refer to our Privacy Policy for more details.

    (Fields will be displayed based on your selections.)

    For the best experience, we recommend filling out the forms on a desktop.

    We do not sell or share your data for advertising purposes. Your information is handled with the utmost care and used solely to provide and improve our services.

  • Report an Issue – PrismRoute™ Compliance & Service Form

    Form Number : C3931 Rev:2025C011.001

    At PrismRoute™, we are committed to providing a secure and compliant environment for all our users. If you have encountered an issue related to our services, policies, or terms and conditions, please use this form to report it.

    What You Can Report:

    ✅ Service disruptions, technical issues, or system malfunctions.

    ✅ Concerns regarding our terms and conditions or privacy policy.

    ✅ Unauthorized use of services, including minors using restricted features.

    ✅ Security or compliance violations.

    ✅ Any other issue affecting your experience with PrismRoute™.

    How It Works:

    1. Provide detailed information about the issue.

    2. If applicable, attach relevant screenshots or documentation.

    3. Our team will review your report and take the necessary action.

    4. You will receive a response regarding the next steps, if required.

    If you don't check this, you won't be able to continue. Please refresh the page to view it again.

  • Direct Communication & Feedback Form

    Form Number : C5912 Rev:2025C001.001

    At PrismRoute™, we value your feedback and believe in maintaining an open line of communication with our clients. This form allows you to directly share your thoughts, concerns, or suggestions with our directors. Whether you want to compliment a staff member, report an issue, request a change, or simply provide constructive feedback, this is your platform to be heard. Rest assured, your message will remain confidential and will be handled with the utmost care. Let us know how we can improve and serve you better!

    Note: All information is transmitted securely, with additional layers of protection applied to certain fields to ensure your data remains safe. Please refer to our Privacy Policy for more details.

    (Fields will be displayed based on your selections.)

    For the best experience, we recommend filling out the forms on a desktop.

    May we send you text messages?
    Yes
    No

    We reach out via message or call only between 10 AM and 5 PM, and our communications are not automated. Please note, we're closed on Sundays!

    Subject of Your Message

    Each submission is treated as a separate case to ensure every request or comment receives the attention it deserves. For this reason, if you have multiple subjects (e.g., a complaint and a suggestion), please submit them separately.

    Each submission will be assigned a unique tracking number to ensure efficient handling and follow-up.

    Please describe in detail the purpose of your message, including all relevant information such as dates, names, specific incidents, or suggestions. Providing clear and thorough details will help us understand your feedback or request better and ensure a prompt and effective response

    If applicable, please upload any relevant files, such as screenshots, photos, or documents, to support your message. Ensure that the files are clear and directly related to your feedback or request to help us better understand and address your concern. may upload up to 2 files, such as audio, video, documents, or images, with a maximum file size of 25MB.

    Preferred Method of Response

  • Network Services Inquiry Form

    Form Number : N4312 Rev:2025N001.005

    Help Us Understand Your Network Requirements

    Note: All information is transmitted securely, with additional layers of protection applied to certain fields to ensure your data remains safe. Please refer to our Privacy Policy for more details.

    (Fields will be displayed based on your selections.)

    For the best experience, we recommend filling out the forms on a desktop.

    We value your time and want to ensure we provide the best possible solution tailored to your needs. By answering the following questions, you’ll help us understand your requirements better so we can offer a solution that perfectly fits your business. It won’t take more than 5 minutes, and your responses will guide us in creating a customized plan, saving you time and effort in the long run. Let’s get started!

    You may also schedule a free consultation. Click here to book it!.

    👉This will take you to a new page.

  • Commercial Security System Questionnaire

    Form Number : S4432 Rev:2025S001.001

    Surveillance, Security, and Access Control System Form

    Note: All information is transmitted securely, with additional layers of protection applied to certain fields to ensure your data remains safe. Please refer to our Privacy Policy for more details.

    (Fields will be displayed based on your selections.)

    For the best experience, we recommend filling out the forms on a desktop.

  • Account Recovery Request

    Form Number : S1313 Rev:2025N001.001

    Response Time:Once you submit this form, our support team will respond within 4 business hours.

    Important:You must provide a valid account number to proceed.

    You can find your account number on your invoice, agreement, or service contract.

    Urgent Requests:If your request is urgent, please call us at 

    +1 (844) 600-0548or text “Call” to +1 (747) 774-7678.

    A team member will get back to you as soon as possible.

    *We'll use your phone number and email to verify your identity and assist with your login request.

    Account Type(Choose)

    INVALID ACCOUNT NUMBER. PLEASE VERIFY AND TRY AGAIN.

  • Cloud Phone Inquiry

    Form Number : V4320 Rev.2023T002.01

    Welcome! Please complete the New Client Questionnaire Form to ensure a smooth and accurate setup of your services. Below are some important guidelines to follow when filling out the form:

    Important Notes:

    1. Required Fields:

      • Fields marked as "Required" must be completed.

      • Missing or incorrect information may cause delays or failure in processing your request.

    2. Number Fields:

      • Please double-check all numbers entered (e.g., phone numbers, account numbers, etc.) to ensure accuracy.

    3. Porting Your Existing Phone Number:

      • If you already have a phone number and wish to continue using it, select "Yes" for the porting option.

      • Some service providers have different porting processes. You must inform your current provider that you wish to port your number. They may provide a PIN or required information for the process.

      • If your provider does not require a PIN, simply proceed without it.

    4. 911 Emergency Services:

      • Ensure that the correct address and contact person are provided.

      • Incorrect or mistaken 911 calls may result in a $120 fine.

      • Intentional misuse of 911 services, including providing false addresses, may result in a $250 fine, service termination, and potential legal action.

    Please review your responses carefully before submitting the form. If you have any questions, feel free to contact us.

    An authorized person is someone legally empowered to act on behalf  of the company or organization.

    This email receives critical and private information and cannot be changed without formal procedures.

    Please provide a cellphone number.

    The alternative email can be a non-cell phone number.

    Alternative email and phone number should not be the same as the main email and main phone number.

    To enable SMS and activate E911, we require a form of verification. Occasionally, we may also need to verify our customers for additional security. If necessary, we will request further information from you. Please upload your Driving

    If necessary, we will ask you to send additional information.

    DO NOT UPLOAD YOUR SOCIAL SECURITY CARD OR ANY OTHER DOCUMENTS CONTAINING YOUR SSN

    We will not share your IDs or any of your information with third parties. Please read our Privacy Policy for more details.

    Company name

    Country of Residence

    If this is a business, please provide the company's address. The address must match the information on your ID or the company's records.

    Are there any exceptions for working on certain working days?

    Working on Weekends?
    Yes
    No
    Are you porting number(s)?
    Yes
    No

    Please check if you have one or more numbers that you want to port from another provider or carrier to Prismroute.

    Address on file (the same):
    Yes
    No (PleaseProvide):
    Do you prefer to have different CNAM?
    No
    Yes

    Please sign. You may also upload an image of your signature.

  • Non-Commercial Security System Questionnaire

    Form Number : S4433 Rev:2025N001.001

    Surveillance, Security, and Access Control System Form


    Note: All information is transmitted securely, with additional layers of protection applied to certain fields to ensure your data remains safe. Please refer to our Privacy Policy for more details.

    (Fields will be displayed based on your selections.)

    For the best experience, we recommend filling out the forms on a desktop.

    We offer the following brands, with our recommendations marked ✅ to indicate the ones that we and our customers have been particularly satisfied with; these are also the most commonly used options in our community.

    ADT✅✅✅✅

    • A trusted name in home security with professional installation and monitoring.

    • Features: Comprehensive systems, 24/7 professional monitoring, and smart home integration.

    Xfinity Home✅✅✅✅

    • Security systems bundled with internet and cable services.

    • Features: Professional installation, smart home devices, and monitoring.

    SimpliSafe✅✅✅✅

    • DIY-friendly security systems with professional monitoring options.

    • Features: Wireless systems, motion sensors, and indoor/outdoor cameras.

    Eufy✅✅✅✅

    • Offers high-quality security cameras and alarm systems.

    • Features: No subscription fees, local storage, and easy to professional setup.

    Ring✅✅✅

    • Known for video doorbells, security cameras, and complete home security systems.

    • Features: Easy to Professional installation, app integration, and affordable pricing.

    Wyze✅✅

    • Budget-friendly cameras and home security kits.

    • Features: Indoor and outdoor cameras, smart sensors, and cloud storage.

  • Upload Confidential Files🔐

    Form Number : S2310 Rev:2025N001.001

    Use this form to securely upload your documents. Your data is encrypted and protected to ensure confidentiality.

    We have accessed your information using the login credentials you provided

    The individual responsible for uploading files

    Have you signed the Non-Disclosure Agreement?

    You may upload up to 5 files, with a maximum size of 25 MB per file. Video, Image, Documents

  • Remote Assistance Policy via TeamViewer

    Form Number: CL800 Rev.2023-C001.004

    Note: All information is transmitted securely, with additional layers of protection applied to certain fields to ensure your data remains safe. Please refer to our Privacy Policy for more details.

    (Fields will be displayed based on your selections.)

    For the best experience, we recommend filling out the forms on a desktop.

    Thank you for choosing our support services. To ensure the privacy and security of both parties during the TeamViewer session, please carefully review and adhere to the following policy:

    1. Preparing for the Session

    • Close All Confidential Windows: Please ensure that any open windows containing sensitive or confidential information are closed before starting the TeamViewer session.

    • Remove Inappropriate Content: Any inappropriate content, such as adult images, must be removed or hidden during the session.

    • Protect Sensitive Data: Do not display or share sensitive personal information such as Social Security numbers, credit card details, or passwords during the session. We will never ask for this information.

    2. Session Privacy

    • No Data Collection: We do not collect or store any data from your device during the session.

    • No Recording: Sessions are not recorded unless explicitly agreed upon in advance for troubleshooting purposes, and you will always be notified.

    • Session Termination: You have the right to end the session at any time.


  • Port Your Number to PrismRoute™

    Form Number : V7320 Rev.2025TF002.02

    1. Porting Number(s)

    Please enter one number per line, like this:


    +1212-555-1234

    +1425-876-5432

    +1(NXX) NXX-XXXX


    If you need to port multiple numbers under the same account, please download the Excel (.xlsx) template above, add your numbers, and re-upload the completed file with your request.

    This helps us process your port efficiently and avoid delays.

    1. Current Provider Account Information

    Current Service Provider

    ‼️⚠️ Important Notes

    • Most U.S. carriers are required by the FCC to support number porting under the Local Number Portability (LNP) mandate.

    • Some carriers may have specific requirements or limitations; it's advisable to check with your current provider for any porting restrictions.

    • When porting to or from VoIP providers, ensure that your number is eligible and that you have all necessary account information.​

    Account type

    🔹 Residential

    • Personal phone service for individuals or households

    • Not tied to a business, nonprofit, or government entity

    • Typically billed to a home address

    🔹 Commercial / Business

    • Used by businesses, organizations, or government agencies

    • Includes corporations, LLCs, nonprofits, and public sector offices

    • Typically billed to a business address with a company name

    Authorized Name on Account

    Phone Service Address ( auto complete)

    Note: This may be different from your billing address.We are required to collect the physical location where the phone service is used, as registered with your current provider.If you're unsure of the address your provider has on file, please request a Customer Service Record (CSR).

    📌 Important: Only one service address is allowed per port request.If you’re porting numbers from multiple locations, please submit a separate order for each.

    Address

    1. Other Information

    For certain carriers, we may need your SSN to complete the porting process.


    Please do not enter it now. If required, we will reach out to request it securely at the appropriate stage.

    Please provide the account PIN or passcode associated with your current phone service.

    • It should be 4 to 10 characters (numbers and/or letters).

    • Some carriers, like Dialpad, require you to request a temporary PIN, which is valid for 24–48 hours.

    • If you don’t know your PIN, please contact your current provider to obtain it.

    This PIN is often required to authorize your number port.

Questionnaire (New customer)

At PrismRoute, we value communication and efficiency. Our forms make it easy for you to submit your information and get in touch with us. We're here to answer any questions you have and help you find the right solutions for your business. Don't hesitate to fill out our questionnaire and start your journey with PrismRoute today.

Cloud Phone Inquiry

Form Number : V4320 Rev.2023T002.01

Welcome! Please complete the New Client Questionnaire Form to ensure a smooth and accurate setup of your services. Below are some important guidelines to follow when filling out the form:

Important Notes:

  1. Required Fields:

    • Fields marked as "Required" must be completed.

    • Missing or incorrect information may cause delays or failure in processing your request.

  2. Number Fields:

    • Please double-check all numbers entered (e.g., phone numbers, account numbers, etc.) to ensure accuracy.

  3. Porting Your Existing Phone Number:

    • If you already have a phone number and wish to continue using it, select "Yes" for the porting option.

    • Some service providers have different porting processes. You must inform your current provider that you wish to port your number. They may provide a PIN or required information for the process.

    • If your provider does not require a PIN, simply proceed without it.

  4. 911 Emergency Services:

    • Ensure that the correct address and contact person are provided.

    • Incorrect or mistaken 911 calls may result in a $120 fine.

    • Intentional misuse of 911 services, including providing false addresses, may result in a $250 fine, service termination, and potential legal action.

Please review your responses carefully before submitting the form. If you have any questions, feel free to contact us.

An authorized person is someone legally empowered to act on behalf  of the company or organization.

This email receives critical and private information and cannot be changed without formal procedures.

Please provide a cellphone number.

The alternative email can be a non-cell phone number.

Alternative email and phone number should not be the same as the main email and main phone number.

To enable SMS and activate E911, we require a form of verification. Occasionally, we may also need to verify our customers for additional security. If necessary, we will request further information from you. Please upload your Driving

If necessary, we will ask you to send additional information.

DO NOT UPLOAD YOUR SOCIAL SECURITY CARD OR ANY OTHER DOCUMENTS CONTAINING YOUR SSN

We will not share your IDs or any of your information with third parties. Please read our Privacy Policy for more details.

Company name

Country of Residence

If this is a business, please provide the company's address. The address must match the information on your ID or the company's records.

Are there any exceptions for working on certain working days?

Working on Weekends?
Yes
No
Are you porting number(s)?
Yes
No

Please check if you have one or more numbers that you want to port from another provider or carrier to Prismroute.

Address on file (the same):
Yes
No (PleaseProvide):
Do you prefer to have different CNAM?
No
Yes

Please sign. You may also upload an image of your signature.

PrismRoute™ Forms - 10DLC

Form Number: V4343 Rev.2023-C001.009

Note: All information is transmitted securely, with additional layers of protection applied to certain fields to ensure your data remains safe. Please refer to our Privacy Policy for more details.

(Fields will be displayed based on your selections.)

For the best experience, we recommend filling out the forms on a desktop.

10DLC stands for 10-Digit Long Code. It is a messaging system designed specifically for businesses to send Application-to-Person (A2P) text messages using a standard 10-digit phone number, similar to those used for personal communication.

Key Features of 10DLC:

  • Local Presence: 10DLC allows businesses to use a local number, providing a more personal touch and increasing trust with customers.

  • High Throughput: Unlike traditional long codes, which are limited in terms of message volume, 10DLC supports higher throughput, making it more suitable for business communications.

  • Regulation and Compliance: 10DLC is regulated by mobile carriers, requiring businesses to register their messaging campaigns. This ensures compliance with anti-spam regulations and helps protect consumers from unwanted or fraudulent messages.

When is 10DLC Mandatory?

10DLC became mandatory in the U.S. as of March 2021. All businesses that use long codes to send A2P messages must register their numbers and campaigns through the 10DLC system. Unregistered numbers or campaigns may face increased message filtering, delays, or even fines from carriers.

For businesses, transitioning to 10DLC is crucial to ensure that their messages are delivered efficiently and remain compliant with carrier requirements.

-------------------------------------------------------------------------------------------------

Before you begin, please gather the messaging-enabled numbers you've already purchased from PrismRoute™ that you wish to assign to the campaign you're creating.

Please be aware that carriers and DCA (Direct Connect Aggregator) have implemented additional vetting checks for Brands and Campaigns to support ongoing efforts against fraudulent or SPAM-related messaging.

Messaging-enabled numbers will not be able to send or receive messages until the 10DLC registration is complete. Please Read our Terms and conditions- Privacy notice.

This service is available only in the United States and Canada.

🔴 This form is secure.

While all PrismRoute™ records are stored encrypted on the disk of our database machines, we take additional precautions for sensitive data, such as Personally Identifiable Information (PII). Our policy includes adding an extra layer of protection to this data at the application level, ensuring enhanced security.

Please note that we cannot assist you unless you accept the terms and conditions.

Check Payment Authorization Form

Form Number : CL900 Rev:2025CL001.001

Important Notice: Please Read


Note: All information is transmitted securely, with additional layers of protection applied to certain fields to ensure your data remains safe. Please refer to our Privacy Policy for more details.

(Fields will be displayed based on your selections.)

For the best experience, we recommend filling out the forms on a desktop.

This form is separate from your account and is designed for clients who send checks for their invoices instead of using online payment tools.

Only checks from US banks are accepted.

We also accept money orders if this form is filled out.

Please note:

  • We do not accept cash at our office locations or keep cash on-site.

  • All checks should be made payable to Prismroute.

  • In the memo section, you can write the invoice number, but please do not write it in the specified field on the form.

  • Ensure you input your account number correctly. You can find it on your invoice or by contacting us at crm@prismroute.com.

  • You should fill out this form whether you are logged in or not.

  • Fields marked with a lock icon (🔒) are secured with an additional layer of protection to safeguard Personally Identifiable Information (PII) such as addresses, account information, and bank details.

  • All checks should be sent to our Administration Office. Please do not send checks to other locations.

  • All information on this form is secured.(Read the Privacy Notice)

  • Please send check to this address:


    610 Market Street, Ste 104 Kirkland, WA 98033

___________________________________________________________________

1-Fillers' Information


Enter your account number (choose the first part and enter the remaining digits).

Choose the first part of your account number as shown on your bill, invoice, or agreement.

Enter your account number (choose the first part and enter the remaining digits).

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